Phillip L Erasmus P.O. Box 782569 Sandton 2146 South Africa 027 (011) 881-5911 (Day) 027 (011) 643-6441 (Evening) Cis No. 100075,340 Personal Data First names: Phillippus Lodewikus Date of Birth: 21 October 1951 Marital status: Divorced Health: Excellent Professional Goal After completing my CNE examinations in January 1994, to re-locate to the United States of America and utilize my problem-solving skills and extensive experience with computers and networking in a challenging environment, offering opportunities for growth and advancement. Employment 1977-1993 (Current) ICL Computers SA (LTD) P.O. Box 784612 Sandton 2146 South Africa I was employed by ICL, in 1977, as a computer engineer. I have, through the years, worked myself up to the current position as a 2nd Line National Support Consultant. My duties, in the last 4 years in this position, have been to provide support to Field Engineers when they were unable to rectify a problem at a customer site. This is achieved either by telephone or assisting the Engineer on site. Problems could turn out to be computer hardware failures; software corruptions; incorrect setting up of operating systems, networks or packages; or environmental issues (static discharge, earth potential differences on LANs, power dips/surges, faulty cabling, etc.). I also supply direct consultation to customers experiencing difficulties with various software packages. Another duty of mine, is to evaluate various OEM products' intergration with ICL's hardware on different operating platforms, for ICL's Sales/Marketing departments. It is required that I should keep up to the latest development in the combat of computer viruses. I also had to set up and maintain a data base on one of our Netware file servers, for field engineers country-wide to log into and get the latest information on hardware modifications, software updates and virus information. I have done numerous in-house and external courses while with ICL, and also rely very much on self development to keep up to date with the latest market trends. Further duties included project management of major customer's LAN/WAN installations, and training courses given to Field Engineers in various aspects of hardware, software and operating systems. I am busy writing for my CNE certificate and should complete the final examination during January 1994. Hopefully, I will be able to complete my ECNE examinations 2 months later. 1974-1977 IBM SA (Pty) Ltd Kruis Street Johannesburg I was employed by IBM as a Customer Service Engineer in it's Office Product division. This involved in-house training on an ongoing basis on their various office products. My duties were to look after the repairs and maintenance of an area of about 450 machines. I left IBM when it decided to pull out of South Africa due to political reasons. 1970-1974 SA Post and Telecommunications Dept. Marshall Street Johannesburg After completing high school, I joined this company to further my studies in the field of telecommunications. This entailed six months of college alter- nating with six months of practical field work for a total of 3 years, after which I qualified as a telecommunications technician. I was trained and got experience in various fields of telecommunications, including automatic telephone exchanges, 1st generation electronics and logic circuits. Technical Background Hardware ISA, EISA and IBM MCA systems LAN cable planning and installations (Thick and Thin Ethernet, 10BASE-T, etc) Environmental studies (Mains stability, electro-static problems, lightning protection, UPS and CVT sizing and installations, etc.) Tape Drives (from Mainframe drives to back-up catridge units - including adjustments) Disk Drives (head alignment and skew adjustments on floppy drives and the older hard disk drives) MFM, IDE and SCSI Controller card installation and trouble shooting Printers (Various types of dot matrix and laser printers including Epson, HP, Okidata, Panasonic, Mannesman Tally, etc.) Modems (Installation and setting up of asynchronous/synchronous communi- cations) Card/Badge Readers (The complete installation of these readers via a multi- plex modem wide area network to a dual computer setup) Multi Media Installations (CD-Rom, Sound Blaster, Tape Backups) Data Scope fault tracing on asynchronous/synchronous devices (all RS232/422) Operating Systems DOS 3.21 to 6.2 MS OS/2 1.2/1.3 IBM OS/2 2.0/2.1 MS Windows 3.0/3.1/NT Netware 2.15/2.2/3.11/4.0 MS Lan Manager 2.0 to 2.2 OS/2 Netware Requester Netware Communications Manager DR-DOS Software MS Word for Windows 2.0/6.0 MS Publisher 1.0/2.0 MS Access Database Lotus 2.2/2.4/3.1 Lotus Organizer WordPerfect 5.1/5.2 Corel Graphics Harvard Graphics Ventura Publisher Professional Write and Professional Write + for Windows PC Tools Various Asynchronous Communication packages Norton Commander/Utilities PC File V7.0 Data Base Also experienced in numerous other packages, of which there are too many to mention. Other Interests I am currently the secretary of The Alfa Romeo Club of South Africa.